From sign-up to live support in 48 hours
We've built a streamlined process that removes every bottleneck between you and a great support experience for your users.
Four steps to your dream support team
Each step is designed to be fast and low-effort on your side — we do the heavy lifting.
Book a Discovery Call
A 30-minute call with our team to understand your product, your users, your current support stack, and your pain points. We'll ask about ticket volume, response time expectations, tone of voice, and any technical complexity your product involves.
We Match Your Agent
Based on your requirements, we hand-select the best-fit agent from our trained pool. We match on industry experience, tool familiarity, time zone, technical aptitude, and communication style. You'll receive a profile and can approve the match.
Agent Onboarding & Training
Your agent completes a structured onboarding: product walkthrough, knowledge base review, tone of voice training, tool access setup, and a live shadowing period. By the time they handle a ticket independently, they know your product inside out.
Go Live & Ongoing Management
Your agent starts handling tickets. Your dedicated account manager monitors quality, reviews CSAT scores weekly, provides coaching, and sends you a performance report every Friday. You can request changes, add agents, or scale down at any time.
Speed and results you can count on
Discovery call to understand your exact needs
Agent matched and profile sent for your approval
Agent trained, set up, and handling live tickets
First performance report delivered to your inbox
Your responsibilities vs ours
We keep your workload minimal — here's a clear split of who does what.
- → Access to your helpdesk tool
- → Existing knowledge base / FAQs
- → Brand and tone guidance
- → 1 hour for initial product walkthrough
- → Feedback on weekly reports
- ✓ Agent recruitment and vetting
- ✓ Full onboarding and training
- ✓ Tool setup and configuration
- ✓ Payroll, HR, and compliance
- ✓ Quality monitoring and coaching
- ✓ Weekly performance reporting
Common questions about the process
What if I don't have a knowledge base yet?
No problem. Our onboarding team will work with you to create one from scratch during the setup phase, using your product docs, internal notes, and a live walkthrough session.
Can I trial an agent before committing?
Yes — we offer a 2-week trial period. If you're not satisfied with the agent's performance, we'll replace them at no charge.
What happens if my agent goes on leave?
We maintain a bench of trained backup agents familiar with your product, so there's no coverage gap when your primary agent is unavailable.
How do you ensure quality over time?
Your account manager reviews a random sample of tickets every week, scores them against your quality rubric, and provides coaching notes to the agent. CSAT trends are tracked and shared in your weekly report.
Ready to get started?
Book your free 30-minute discovery call and we'll have agents ready for you within 48 hours.