Simple pricing, no surprises
Month-to-month plans with no setup fees, no long-term lock-in, and no hidden charges. Pay only for what you use.
Starter
For early-stage SaaS teams getting support off the ground.
Billed monthly
- ✓1 dedicated support agent
- ✓Live chat & email support
- ✓40 hrs/week coverage
- ✓Monthly performance report
- ✓Zendesk / Intercom setup
- ✓Knowledge base training
- —24/7 coverage
- —Technical support tier
- —Dedicated account manager
Growth
For scaling SaaS companies with growing support demand.
Billed monthly
- ✓Up to 3 dedicated agents
- ✓Live chat, email & phone
- ✓24/7 coverage
- ✓Weekly QA scorecards
- ✓Technical support tier
- ✓Dedicated account manager
- ✓Monthly strategy review call
- ✓CSAT guarantee
- —Custom SLAs
Enterprise
For high-volume operations that need a fully managed support function.
Custom contract terms
- ✓Unlimited agents
- ✓Omnichannel support
- ✓Custom SLA configuration
- ✓Dedicated team lead
- ✓API & integration support
- ✓Priority onboarding (24h)
- ✓Quarterly business reviews
- ✓Custom reporting dashboards
- ✓SLA penalty / credit terms
The HelpDesk Expert Guarantee
If your CSAT score drops below 90% in any given month, we'll replace your agent within 5 business days — at absolutely no extra cost to you. We stand behind every placement.
Boost any plan with extras
Pick the additional features you need without upgrading your whole plan.
Extra Agent
Add a 2nd or 3rd agent to Starter
Social Media Support
Twitter/X, LinkedIn, Facebook DMs
Knowledge Base Build
We write your full KB from scratch
Bilingual Agent
Support in English + one other language
Surge Coverage
Extra capacity during launch weeks
Agent Training Sprint
Deep product training for complex tools
Pricing FAQs
Is there a setup fee?
No setup fees on any plan. You pay only the monthly rate from day one.
Can I cancel any time?
Yes. Monthly plans can be cancelled with 30 days notice. No penalties.
What's included in the CSAT guarantee?
If CSAT falls below 90%, we replace your agent free of charge within 5 business days.
Do prices include the agent's salary?
Yes — agent pay, HR, benefits, and management overhead are all included in the monthly rate.
Still not sure which plan fits?
Talk to us — we'll recommend the right plan based on your ticket volume and team size, no pressure.