Every kind of support, fully covered
From basic tier-1 tickets to complex API troubleshooting — we staff the right agents for every support scenario your SaaS users face.
What we do for you
Six specialised service lines, each staffed with agents trained specifically for SaaS products.
Live Chat Support
Real-time agents embedded directly in your product's chat widget — trained on your knowledge base, tone of voice, and escalation paths.
- Sub-60-second first response time
- Proactive chat triggers for at-risk users
- Handoff protocols to your internal team
- Multi-language support available
Email & Ticket Management
Full inbox ownership — our agents triage, categorise, resolve, and escalate tickets according to your custom SLA rules.
- Custom SLA setup and monitoring
- Smart tagging and routing
- Template library creation
- Weekly ticket trend reports
Technical Support Agents
Agents with a technical background who can handle API questions, integration troubleshooting, and developer-facing support tickets.
- API & webhook troubleshooting
- Integration setup assistance
- Bug reporting with reproduction steps
- Developer documentation guidance
24/7 Global Coverage
We staff agents across multiple time zones so your users always reach a human, no matter when they reach out.
- Agents in Americas, EMEA, APAC
- Seamless shift handoff documentation
- Holiday and surge coverage included
- No extra cost for weekend coverage
Team Scaling
Rapidly expand your support headcount around product launches, seasonal spikes, or hypergrowth phases — without the hiring headache.
- Add agents in 48–72 hours
- Scale down without penalties
- Bulk onboarding playbooks
- Dedicated team lead for 5+ agents
Quality Assurance & Reporting
We continuously monitor, score, and coach every agent on your account — so you always know exactly how your support is performing.
- Weekly CSAT & QA scorecards
- Ticket resolution rate tracking
- Monthly strategy review call
- Agent coaching and improvement plans
We work inside your existing stack
Our agents are pre-trained on the most popular SaaS helpdesk and CRM platforms — no retraining required.
Specialists across SaaS verticals
We don't believe in generic agents. Each placement is matched to your product's industry context.
Developer Tools
API-first, CLI, and dev tooling products with technical user bases.
Fintech & Payments
Compliance-aware agents trained on financial product support.
HR & People Ops
Sensitive, empathetic support for HR platform users.
Marketing SaaS
Agents versed in CRM, email automation, and analytics tools.
E-Commerce SaaS
Order management, billing, and store-owner queries covered.
Health & Wellness Tech
HIPAA-aware support with a careful, empathetic tone.
What's included in each plan
Every plan includes the essentials. Higher tiers unlock more coverage, channels, and dedicated management.
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Dedicated support agents | 1 agent | Up to 3 | Unlimited |
| Live chat support | ✓ | ✓ | ✓ |
| Email & ticket management | ✓ | ✓ | ✓ |
| Phone support | — | ✓ | ✓ |
| 24/7 coverage | — | ✓ | ✓ |
| Technical support tier | — | ✓ | ✓ |
| Weekly QA scorecards | — | ✓ | ✓ |
| Dedicated account manager | — | ✓ | ✓ |
| Custom SLA setup | — | — | ✓ |
| Dedicated team lead | — | — | ✓ |
| API & integration support | — | — | ✓ |
Not sure which service you need?
Book a free 30-minute call and we'll recommend the right setup for your SaaS team.